Frequently asked questions

Who is GenesisCare?

Prior to January 2016 GenesisCare was known as Cancer Partners UK. In July 2015, it combined with Australia’s leading provider of radiotherapy, GenesisCare, to establish an international network of over 35 specialist cancer treatment centres.

Both companies have significant experience in providing high quality cancer treatment and services.

Where are GenesisCare based?

GenesisCare's private cancer treatment centres are based in Birmingham (Little Aston), Elstree, Guildford, Milton Keynes, Nottingham, Oxford, Portsmouth (South Downs), Maidstone and Southampton, and more UK sites are planned. 

Will my medical insurance cover treatment at a GenesisCare centre?

GenesisCare is recognised by all of the key private medical insurance providers. Patients should indicate to their consultant that they wish to have treatment at one of the centres and provide their insurance details. Treatment will then be authorised on their behalf by the administrative staff before treatment commences.

Can I pay to have treatment at GenesisCare?

Yes. Please contact the chosen GenesisCare centre and ask to speak to the centre manager. They will explain the process and provide an estimate of costs.

Can I get help with travel?

Most patients are able to either drive themselves or seek assistance from friends or relatives to get to the centres for their outpatient radiotherapy. However, if transportation cannot be arranged for the duration of treatment please contact the centre manager at the centre who may be able to assist with alternative arrangements.

Who can be referred to a GenesisCare centre?

Anyone can be referred if they need radiotherapy, and have private medical insurance or wish to pay for their treatment. Please call the local centre for advice and read more about getting treatment.

Is there easy access to the centres and do I have to pay for parking?

Each centre has free and designated car parking spaces close to the centre entrance for easy access.

What is radiotherapy?

Radiotherapy is the use of high energy x-rays and similar rays (such as electrons) to treat disease, and works by destroying the cancer cells in the treated area. Radiotherapy can cure some cancers and can also reduce the chance of a cancer returning after surgery. It may also be used to reduce cancer symptoms.

What is image guided radiotherapy (IGRT)?

Image guided radiotherapy (IGRT) takes detailed scans of the tumour immediately before and during every treatment for extremely accurate and effective targeting of external beam radiotherapy.

What is intensity modulated radiotherapy (IMRT)?

Intensity modulated radiotherapy (IMRT) moulds the strength of the radiotherapy beam to match the size, shape and position of the tumour, maximising the effectiveness of treatment and minimising damage to healthy tissue.

Is radiotherapy an option for me?

NICE guidelines state that 52% of cancer patients would benefit from radiotherapy. Patients should discuss with their consultants whether radiotherapy is suitable for their type of condition.

What are the side effects of radiotherapy treatment?

The side effects of radiotherapy are dependent on the area of the body receiving treatment. Speak to the consultant or call the local centre for more information.

Does radiotherapy treatment hurt?

There is nothing to see or feel during the treatment. There is a buzzing noise from the machine and patients may wish to have music played to help ignore the sound.

How long does radiotherapy treatment take?

Treatments usually last around 8-15 minutes, the length of the treatment will depend on the body area to be treated and the complexity of the treatment. Speak to the consultant or call the local centre for more information.

How will radiotherapy treatment affect my day-to-day life?

Treatment can cause specific side effects depending on the area of the body being treated. Treatment can also cause tiredness and this can mean that patients will need to take more time to complete everyday tasks and may need to take regular breaks. GenesisCare wants every patient to continue regular routines and life as normal so it strives to offer appointment times to suit each patient's day-to-day needs. These can be altered at anytime during treatment to suit. Please talk to the local centre for more advice.

Can my friends and family come with me?

Friends and family are more than welcome to attend with patients. They will not be able to come into the room during the treatment but will be able to be there during consultations if required. If bringing children to the centre, please bring someone else along to look after them during treatment.

Can I keep my clothes on?

If wearing clothes which cover the area being treated, then these will need to be removed for the treatment.

Is there any risk to my family while I'm having radiotherapy treatment?

No, there is no risk to family and friends and the patient is not 'radioactive' after treatment.

Can I bring music to listen to?

Music is provided in the treatment room, however patients can bring their own MP3 player or CD to be played.

Am I enclosed during radiotherapy treatment as I am claustrophobic?

No patients are not completely enclosed during treatment.  The team at the centre will talk you through the procedure and show what the machine will do during your treatment.

Am I alone during radiotherapy treatment?

Patients are alone during treatment, however the radiographers can see and hear them at all times on CCTV cameras and an intercom.

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On 8th January 2016, we changed our name from Cancer Partners UK, to GenesisCare.